Amazing Paver Restoration FAQ

This is the most asked question we get asked over the phone/email and probably the most difficult to answer. Without performing an onsite quote, the answer varies widely depending on the square footage, existing condition of the pavers regarding lack of maintenance, size of paver joints (as this will determine the amount of sand required) and the age of the pavers, keeping in mind that the surface roughness will require more sealer as well as accessibility to the site. This is why we offer Free Quotes to be able to provide an accurate price for consideration.

This one is the second most asked question we get asked over the phone/email. And just as the question above, it is very difficult to answer without performing an onsite quote. The answer can vary in the amount of square footage as well as the severity of the sunken areas to be repaired, the slope of the existing hardscape, and surrounding areas that might be affected by such repair. Therefore, we will always recommend an onsite assessment to discuss all concerns. With our Free Quote and no obligation option, our experienced technician can answer all those questions and concerns while providing options to address the areas.

We love and prefer to meet with our potential clients to discuss all concerns that they may have as well as provide options to resolve them to the best of our ability. However, we also understand life is hectic and sometimes being present for the quote is not always an option. In such cases, we ask that when scheduling the quote, you provide the most information and details available such as the areas you would like to have quoted, any uneven areas, as well as any other concerns. This information is given to the technician to provide a better understanding of the client’s needs. In return, this will help to provide the client with the most accurate quote.

We offer two types of finishing looks. Wet Look sealer and Natural Look sealer, (for more information on our sealers, we invite you to learn more on our “Services Page” under “Paver Sealing” and the benefits of sealing at our “Blog” “Should I Seal My Pavers”). Our recommendation will depend on the condition of your pavers, worn vs new, rough vs smooth, paver vs natural stone and natural colors vs enhanced colors. In the end, it comes down to personal preference.

Of course! With our Free Quote and no obligation policy, we will provide you with a quote for all the services needed to bring your pavers back to life or to maintain them. We understand that it is not always possible to have it all and certain things need to be budgeted for. We recommend to primarily have the repairs carried out properly as this will provide better functionality, safety and an extended life to your paver areas. The cleaning, re-sanding and sealing is ideal to protect your pavers from the elements, further color fading and deterioration/erosion, in return this will protect, enhance and extend the life of your pavers. We cater to our clients and respect their decisions based on their needs. You will never receive the “Salesman” approach from us.

On average a standard square footage clean, re-sand and seal project with small repairs will take 2-3 days to be completed without any weather interruptions. However, if your project requires extended repairs such as step rebuilds, retaining/sitting wall rebuilds and larger repairs, you can expect the time of completion to be extended to 5-7 days or more. We will update you with this information during the process as well as any extra days needed if the weather gets in the way. Our crews are committed to work diligently, steadily and finishing in a timely manner so you can enjoy your restored pavers as soon as possible.

Once your pavers have been cleaned, we kindly ask to keep your pets and any other foot traffic off for the remaining of the process and until the recommended manufacturer’s time has passed to ensure the proper adhesion of the sand and sealer to achieve the best results.

Based on the manufacturer’s recommendations of the products used. The rule of thumb is to stay off for at least 24 hrs for foot traffic and 48 hrs for vehicular traffic in the case of driveways. Our staff will always keep you updated throughout the process.

Our clients can rest assured that our crews are always on top of the weather ahead before applying the sand and the sealer. If there is a chance of rain, that portion of your project will be rescheduled until the pavers are fully dry and we have clear weather to proceed. If the weather does surprise us, all our crews are well trained to correct the issue. To give you additional peace of mind, our sealers are safe to apply and will dry to withstand a rain fall within 2-4 hours after application. 

Yes, a deposit is a way to hold your spot in line. We serve on a first come first serve basis. This way we filter our serious clients that are ready to proceed versus the ones that might still be shopping around or indecisive. It is a way to respect your time and ours as well as to avoid any setbacks on a timeframe given to schedule your project. The deposit amounts are as follows. We request 10% of the total quote amount to be added to our project list, 40% of the remaining total when the crew shows up to begin the project and the end balance the day the project is completed.

Once the onsite quote has been completed, our representative will be able to go over it and let you know on the spot the cost to proceed and can send you via email a formal quote on the spot if you are interested in signing up on the day of your appointment. If not or if you are not home during the appointment, no worries, you can expect your quote to be sent via email to the email address provided when scheduling your appointment in a time frame of 24 to 48 hours for you to revise. Please be sure to check your spam/junk folders if it has not been received in your inbox.

No, we are a family-owned, family-oriented business. We are committed not to just grow our business, but more importantly, to cultivate trust. From the moment you accept our quote to the end when the project is completed, all our crews are in constant communication with the representative that provided you with the quote as well as office personnel to ensure the result is satisfactory for the client.

Yes, our business is fully covered with liability insurance. All our crews have workman’s comp insurance, all our machinery, vehicles and equipment are also insured for your peace of mind.

In short – no. There are certain clients that have granted us permission to provide their information to be used as reference. These are not even a handful. Considering the times that we live in, most of our clients prefer not to share their personal info, which is understandable These clients choose to give us a review on our Google profile page instead. All our Google reviews are 100% truthful and honest. We have never paid for a review.